Returns and Refunds

Our Returns Policy

Due to the perishable nature of our products, we are unable to accept returns unless the item has arrived damaged or is defective. If this is the case, please contact us within 48 hours of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or you have received incorrect items, please email us at support@blackliquoricecompany.com with your order number and a photo of the issue. We will arrange a replacement or full refund.

Refund Process

Once we've reviewed your claim, refunds will be processed to your original payment method within 5–10 working days.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellations before dispatch, but once shipped we are unable to cancel.